Contact Us

Call

To activate your card, report it as lost or stolen, review your account activity, or all other customer service inquiries - please call the number listed on the back of your card.

Write

To contact us, report an error involving a transaction made with your Prepaid Card or request more information about a transaction, please e-mail us by using the online form below or write to:

Cardholder Services
P.O. Box 7235
Sioux Falls, SD 57117-7235

When contacting us, please provide us with the following information: 
* Your Name and Card Number. 
* The currency and the amount of the suspected error. 
* A description of the error or the transaction you are unsure about (including the date of the transaction and the location of the ATM or merchant) and a clear explanation of why you believe it is an error or why you need further explanation. 
* Your current address and telephone number where we may contact you. 

Email

For comments on this site or general inquiries about the Card program, please email us at EPS.Cardholder.Support@fisglobal.com.